Frequently Asked Questions

You must be 18 years or older to participate. This is a legal requirement in Australia. We verify all player identities and ages as required by law. Anyone under 18 is strictly prohibited from creating an account or purchasing lottery tickets.

As required by Australian law, we verify the identity of all players. You'll need to provide:

• Government-issued photo ID (driver's license or passport)
• Proof of address (utility bill or bank statement)
• Verification of payment method

This process ensures player protection and regulatory compliance.

We provide several tools to help you play responsibly:

• Daily, weekly, and monthly spending limits
• Session time limits
• Self-exclusion options
• Reality check reminders

Contact our support team to set up these limits. Learn more about responsible gaming.

Playing is simple:

1. Choose 6 numbers from 1 to 45, or use Quick Pick for random selection
2. Purchase your ticket online through our secure platform
3. Wait for the Saturday 8:30 PM AEST draw
4. Check results and claim any prizes

Visit our How To Play page for detailed instructions.

The odds vary by prize tier:

• Jackpot (6 numbers): 1 in 8,145,060
• 5 numbers + bonus: 1 in 1,357,510
• 5 numbers: 1 in 36,689
• 4 numbers: 1 in 733
• 3 numbers + bonus: 1 in 297

Overall odds of winning any prize: 1 in 55. Remember, these are very low odds - lottery should be played for entertainment only.

All draws are conducted using certified random number generation systems under strict regulatory oversight. Winners are automatically notified via email and SMS. Prizes are paid directly to your registered bank account within 48 hours of verification.

In Australia, lottery winnings are generally not taxable as income. However, any interest earned on winnings may be taxable. We recommend consulting with a tax professional for advice specific to your situation.

Lottoviance is licensed and regulated by:

• ACMA - Australian Communications and Media Authority
• OLGR - Office of Liquor and Gaming Regulation
• VCGLR - Victorian Commission for Gambling and Liquor Regulation

We comply with all Australian lottery regulations and undergo regular audits to ensure fair play and player protection.

You can contact our regulators directly:

• ACMA: www.acma.gov.au
• OLGR: www.olgr.qld.gov.au
• VCGLR: www.vcglr.vic.gov.au

Responsible gaming means playing lottery in a way that is fun, safe, and within your means. It's important because:

• Lottery should be entertainment, not a way to make money
• Playing should never interfere with your responsibilities
• You should only play with money you can afford to lose
• It helps prevent problem gambling behaviors

Visit our Responsible Gaming page for detailed information and resources.

If you're concerned about your playing habits, help is available:

• Responsible Gambling Australia: 1800 858 858
• Problem Gambling Institute: 1800 664 262
• BeGambleAware: 1300 858 858
• National Council on Problem Gambling: 1800 522 4700

You can also contact us to set up self-exclusion or spending limits. Learn more about responsible gaming resources.

We offer several self-control options:

• Spending Limits: Set daily, weekly, or monthly limits
• Time Limits: Limit session duration
• Temporary Exclusion: 24 hours to 3 months
• Permanent Exclusion: Permanent account closure

Contact our support team at [email protected] or to set up these controls. All information about responsible gaming tools is available on our dedicated page.