Privacy Policy

1. Introduction

Lottoviance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our licensed lottery services.

Important: We are NOT a casino and we oppose gambling. We are a licensed lottery operator providing regulated lottery services only.

This policy complies with the Privacy Act 1988 (Australia) and Australian Privacy Principles.

2. Information We Collect

Personal Information

We collect personal information necessary for lottery operations and legal compliance:

• Identity Information: Full name, date of birth, government-issued ID details
• Contact Information: Email address, phone number, residential address
• Financial Information: Payment method details, transaction history
• Account Information: Username, password, account preferences
• Verification Documents: ID documents, proof of address

Automatically Collected Information

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location for compliance verification
• Cookies: See our Cookie Policy for details

3. Why We Collect Information

We collect and use your information for the following purposes:

Legal and Regulatory Compliance

• Age Verification: Ensure all players are 18+ years old
• Identity Verification: Comply with Know Your Customer (KYC) requirements
• Anti-Money Laundering: Prevent money laundering and terrorism financing
• Responsible Gaming: Monitor and enforce responsible gaming measures

Service Provision

• Account Management: Create and maintain your lottery account
• Ticket Processing: Process lottery ticket purchases and payments
• Prize Distribution: Verify winners and distribute prizes
• Customer Support: Provide assistance and resolve issues

4. How We Share Information

We may share your information in the following circumstances:

Regulatory Authorities

• Licensing Bodies: ACMA, OLGR, VCGLR for compliance reporting
• Tax Authorities: Australian Taxation Office for prize reporting
• Law Enforcement: When required by law or court order
• AUSTRAC: For anti-money laundering compliance

Service Providers

• Payment Processors: For secure payment processing
• Identity Verification: For KYC and age verification services
• IT Services: For hosting, security, and technical support
• Customer Support: For providing customer assistance

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: 256-bit SSL encryption for data transmission
• Secure Storage: AES-256 encryption for stored data
• Access Controls: Multi-factor authentication and role-based access
• Monitoring: 24/7 security monitoring and threat detection

6. Your Privacy Rights

Under Australian privacy law, you have the following rights:

Access and Correction

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Explanation: Understand how your information is used

Control and Deletion

• Opt-out: Unsubscribe from marketing communications
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format

7. Data Retention

We retain your information for the following periods:

• Account Information: While your account is active plus 7 years
• Transaction Records: 7 years for tax and audit purposes
• Identity Documents: 7 years for compliance requirements
• Marketing Data: Until you opt-out or 3 years of inactivity

8. Children's Privacy

Our services are strictly for adults 18 years and older:

• We do not knowingly collect information from minors
• Age verification is mandatory for all users
• If we discover a minor has provided information, we will delete it immediately
• Parents should monitor their children's internet usage

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

• Changes will be posted on this page with an updated date
• Significant changes will be communicated via email
• Continued use of our services constitutes acceptance of changes

10. Contact Us

For privacy-related questions or to exercise your rights, contact us: