Terms & Conditions

1. Acceptance of Terms

By accessing and using the Lottoviance website and services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use our services.

Important: We are NOT a casino and we oppose gambling. We are a licensed lottery operator providing regulated lottery services only.

2. Eligibility Requirements

Age Requirements

• You must be 18 years or older to participate
• Age verification is mandatory and required by Australian law
• We reserve the right to request proof of age at any time
• Accounts found to be under 18 will be immediately suspended

Geographic Restrictions

• Services are available to Australian residents only
• You must provide a valid Australian address
• International players are not permitted
• VPN usage to circumvent restrictions is prohibited

Legal Capacity

• You must have legal capacity to enter into contracts
• You must not be excluded from gambling activities
• You must comply with all applicable laws

3. Account Registration & Verification

Account Creation

• One account per person is permitted
• All information provided must be accurate and current
• You are responsible for maintaining account security
• Sharing accounts is strictly prohibited

Identity Verification (KYC)

As required by Australian law, we must verify your identity:

• Government-issued photo ID (driver's license, passport, or ID card)
• Proof of address (utility bill, bank statement, or government correspondence)
• Additional documentation may be requested for compliance
• Verification must be completed before ticket purchases

4. Lottery Game Rules

Game Mechanics

• Select 6 numbers from 1 to 45
• Bonus ball drawn from remaining numbers
• Draws occur every Saturday at 8:30 PM AEST
• Ticket sales close 30 minutes before draw

Ticket Purchases

• Standard ticket price: $2.50 per game
• Maximum 50 games per ticket
• Payment must be completed before draw
• No refunds after ticket purchase confirmation

Prize Structure

• 6 Numbers: Jackpot (minimum $2,000,000)
• 5 Numbers + Bonus: $25,000
• 5 Numbers: $1,250
• 4 Numbers: $25
• 3 Numbers + Bonus: $10

5. Prize Claims & Payments

Prize Claim Period

• Prizes must be claimed within 12 months of draw date
• Unclaimed prizes are forfeited to community causes
• We are not responsible for unclaimed prizes

Prize Payment Process

• Prizes under $1,000: Paid automatically to account
• Prizes over $1,000: Additional verification required
• Major prizes: May require in-person verification
• Payment timeframe: 5-10 business days after verification

Tax Obligations

• Winners are responsible for all applicable taxes
• We may be required to report winnings to tax authorities
• Consult a tax professional for advice

6. Responsible Gaming

Our Commitment

We are committed to responsible gaming and player protection:

• Lottery should be entertaining, not a way to make money
• We provide tools to help you stay in control
• We support problem gambling awareness and treatment
• We comply with all responsible gaming regulations

Player Tools

• Spending Limits: Set daily, weekly, or monthly limits
• Time Limits: Control how long you play
• Self-Exclusion: Temporarily or permanently exclude yourself
• Reality Checks: Regular reminders about time and spending

Getting Help

If you need help with gambling problems:

• Responsible Gambling Australia: 1800 858 858
• Lifeline: 13 11 14
• Gambling Help Online: gamblinghelponline.org.au
• Visit our Responsible Gaming page for more resources

7. Payment Terms

Accepted Payment Methods

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers
• Digital wallets (PayPal, etc.)

Payment Security

• All payments are processed securely
• We are PCI DSS compliant
• Card details are never stored on our servers
• Fraud monitoring is in place

Refund Policy

• No refunds after ticket purchase confirmation
• Refunds may be provided for technical errors
• Disputed transactions will be investigated
• Chargebacks may result in account suspension

8. Prohibited Activities

The following activities are strictly prohibited:

• Underage participation (under 18 years)
• Multiple accounts per person
• Account sharing or selling
• Fraudulent activity or false information
• Money laundering or illegal funding sources
• System manipulation or hacking attempts
• Circumventing security measures
• Abusive behavior toward staff or other players

9. Account Suspension & Termination

Grounds for Suspension

We may suspend or terminate accounts for:

• Violation of these terms and conditions
• Fraudulent or suspicious activity
• Failure to complete identity verification
• Breach of responsible gaming policies
• Legal or regulatory requirements

Suspension Process

• We will notify you of suspension reasons
• You may appeal suspension decisions
• Funds may be held pending investigation
• Legitimate winnings will be paid after verification

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our liability is limited to the amount of your ticket purchase
• We are not responsible for technical failures beyond our control
• Force majeure events may affect service availability

Service Availability

• We strive for 99.9% uptime but cannot guarantee continuous service
• Maintenance windows may affect availability
• Technical issues may delay draws or payments
• We will communicate service disruptions promptly

11. Privacy & Data Protection

Your privacy is important to us:

• We comply with the Privacy Act 1988 (Australia)
• Personal information is collected for legitimate purposes only
• We implement appropriate security measures
• Data may be shared with regulators as required

For detailed information, see our Privacy Policy.

12. Governing Law & Disputes

Applicable Law

• These terms are governed by Australian law
• Disputes will be resolved in Australian courts
• We comply with all applicable lottery regulations

Dispute Resolution

• Contact customer service first for any issues
• Formal complaints can be escalated to management
• External dispute resolution services are available
• Regulatory complaints can be made to licensing authorities

13. Changes to Terms

We may update these terms from time to time:

• Changes will be posted on this page
• Significant changes will be communicated via email
• Continued use constitutes acceptance of new terms
• You may close your account if you disagree with changes

14. Contact Information

For questions about these terms or our services: